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We’ll spend a few minutes discussing your problem, what we can do to solve it, and more than likely we’ll provide you an estimate right over the phone.
We schedule most of our pickups and deliveries in the evenings. We’ll coordinate with your schedule to find a time that works best for you.
We’ll arrive on-time, pickup your equipment, take care of some paperwork, and collect the $25 diagnostic fee (we apply this to your final bill).
During the repair process we’ll keep you updated on how things are going via email or to ask a question. Communication is a key part of our business.
Typically within 72 hours or less we will finish working on your computer. We’ll email you an invoice and try to schedule a time for delivery of your “good as new” computer.
We’ll schedule a time that works for you to return your computer. We’ll take a few minutes to answer any questions you might have, and collect any remaining balance due.